TECHACE - System Maintenance and Support

System Maintenance and Support

A computer is like a car. It needs regular maintenance to keep it running optimally. Many companies seek "help" only when it is already too late - just like our health, we simply cannot neglect it. The computer is easily replaceable, but the data loss and system downtime is what affects your business the most.

Our customers span from a simple setup of 2 computers to multi-location offices with more than 300 desktops and multiple servers running 24 by 7. Our support plans cover preventive and corrective maintenance that keeps the system up and running by performing data backup verification, virus and spyware checks, system updates, audit and other regular maintenance.

In the event of an unexpected system failure or fault, corrective maintenance is readily available and with remote access, most problems can be attended to immediately for a quick resolution.

Affordable Plans

We offer several flexible maintenance and support plans ranging from hourly to unlimited coverage to fit even the tightest of budgets.

Our Team

Our team comprises of university graduates (including Master degree holders) with IT experience exceeding 6 years and our consultants have garnered more than 15 years of rich IT experience.

Contact Us Now

Contact us now for a no obligation discussion on how we can assist you with a maintenance plan that meets your requirements and budget constraints.

Click this link for our contact information.

Support

We provide excellent technical support and assistance via Phone, Email, Remote Access and Facsmile.

With remote access, we can connect to you through the Internet to provide instantaneous assistance.

Common Maintenance Tasks List

Data Backup Validation

Data backups are usually automated and most users assume that the backups are completed correctly. Backup validation tests the media and the data for errors to ensure data availability.

System Health Check

The system health check tests the computer system for various common problems including registry errors, system faults, event logs, etc that could provide early warning signs for system failure.

Anti-Virus and Spyware Check

Viruses and spywares are the No.1 causes of system problems even when an anti-virus software is installed. Regular maintenance and updates are required to ensure that the coverage and protection is sufficient.

Network Check and Maintenance

Connection and communication problems generally result from network errors. Wireless Security, cable testing and network settings are checked to ensure that they perform without errors and efficiently.

Firewall Check

Firewalls protect your network from external intrusions and also control internal network traffic. Firewalls need regular updates and maintenance to ensure that the protection levels are sufficient and up to date.

Policy Settings and System Audit

Users tend to install and run unauthorised software applications causing various problems including virus infections, data and file leakage, network hogging, etc. Policy settings and auditing helps to ensure that only authorised applications are installed or running.